FLN Spa Consultancy specialise in optimising your clients experience and wellbeing. Creating fabulous client experiences that will set your salon and spa apart from the competition, increase your profits and client retention.
FLN Spa Consultancy is dedicated to improving and then maintaining the standards of your overall service and client journey. We are passionate about driving continuous improvement and training managers and therapists to recognize what is required to achieve a fantastic client experience.
The capital outlay to establish a luxury salon or spa is very substantial. In order for your business to see a return on that capital it must stay ahead of the competition. The continuous professional development of your team forms an invaluable part of this. In an ever changing industry high standards of service will always prevail.
All too frequently the standards aspired to and often achieved at the outset of the business start to slip soon after the gloss and euphoria of the opening have subsided.
Your reputation for an excellent client experience ensures repeat bookings and increased retail sales. Connecting with your clients on an emotional level is key to achieving this.
You may not have thought about looking at your business in this way before, but I encourage you to start now. Learning to see your salon or spa from your client’s perspective and understanding their needs is invaluable to your business success.
Building and retaining a loyal client base is the backbone to any business. Connecting with your clients on an emotional level is key to achieving this.
Fantastic customer service can only be achieved if you have a genuine love for what you do, and are fully committed to the care and wellbeing of your clients.
Your reputation for an excellent client experience ensures repeat bookings and increased retail sales.
Connecting with your clients on an emotional level is key to achieving this.
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“Customers may forget what you said but they’ll never forget how you made them feel” – Unknown
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