How I Can Help Your Spa Succeed
The ultimate Spa and Salon experience is escapism and relaxation. It is a haven to still the mind and rest the soul. It is an escape from everyday life-stress-work.
First Impressions Count
In order to promote a culture of continuous improvement, here is just a few examples of some of the key questions you need to ask yourself:
- How do your clients view your Spa/Salon experience?
- How are they made to feel when they call to book an appointment?
- How quickly is the call answered?
- What is the telephone manner of the receptionist?
- Are they familiar with the treatment procedures and times?
This is the first person your client will come into contact with. If their attention to detail is not what it should be you can rest assured the discerning client will notice. What initial impression is this sending out?
I have only touched on one area of your service that may be letting your business down. Are you creating the right first impression?
What I Will Do
Intially I will visit your Spa or Salon as a client to see things from their perspective.
I will then set up an appointment with your Manager to get their ideas on what will bring you more success. This will give me a further insight into the day to day running of your business.
A detailed report is then written and issued highlighting all of my findings. This will include both strengths and weaknesses, together with my recommendations.
I will then devise a training programme to build on your strengths and work on your weaknesses. This will aim to increase the return on your investment by raising the standards of your service.
I will work extremely closely with your Managers to give them a new perspective on the importance of good service and attention to detail in order to enhance business performance.
Follow up appointments are then scheduled to ensure the training has been put into practice and measure their success.