Hello I’m Francesca Noretta and my unique mystery shopping services and bespoke workshops specialise in maximising your overall service, client experience and wellbeing within your beauty salon and spa. Aiming to set your business apart from the competition, increase your profits and client retention.
When treatment doors close be reassured your therapists continue to deliver the highest levels of customer service and care.
Building and retaining a loyal client base is the backbone to any business. Connecting with your clients on an emotional level is key to achieving this.
Fantastic customer service can only be achieved if you have a genuine love for what you do, and are fully committed to the care and wellbeing of your clients.