Hello I’m Francesca Noretta and my unique mystery shopping services and bespoke workshops specialise in maximising your overall service, client experience and wellbeing within your beauty salon and spa. Aiming to set your business apart from the competition, increase your profits and client retention.

It’s your therapists and staff who have the most impact on your clients health, happiness and wellbeing, and in turn the future success of your business. It’s very difficult to see our own businesses objectively as clients do, and because our therapists and staff behave differently when we are present, the best way to assess your clients’ experience and evaluate what might be improved, is to have the help of a trusted outsider. My mystery shopping visits provide you with this objective assessment, to reassure you that every aspect of your service is exceeding expectations, or to identify any areas for improvement.

When treatment doors close be reassured your therapists continue to deliver the highest levels of customer service and care.

You may not have thought about looking at your business in this way before, but I encourage you to start now.  Learning to see your salon or spa from your client’s perspective and understanding their needs is invaluable to your business success.

Building and retaining a loyal client base is the backbone to any business. Connecting with your clients on an emotional level is key to achieving this.

Fantastic customer service can only be achieved if you have a genuine love for what you do, and are fully committed to the care and wellbeing of your clients.

 

Your reputation for an excellent client experience ensures repeat bookings and increased retail sales.

Connecting with your clients on an emotional level is key to achieving this.

Are you consistently good in all that you do within your beauty business or spa?#Consistency #ExcellentCustomerService #AmazingExperiences #SpaIndustry #BeautyIndustry #SpaTraining #BeautyTherapist #BeautyTreatments #SpaLife #BeautyBusinessOwner #SpaManager #Wellness #Wellbeing #BeautyTraining #BeautySchool #SpaOwner #SalonOwner #BeautyProfessional #MassageTherapist #BeautySpa #SpaBusiness ...

Never forget the positive impact your therapists can have on your spa clients health, happiness and wellbeing. #SpaTherapists #TheTrueInfluencers #SpaTraining #SpaManagers #SpaOwners #PositiveImpact #Health #Happiness #Wellbeing #EmpowerYourSpaTeams #SpaConsultancy #SpaIndustry #SpaDays #SpaBusiness #ChangeIsNeeded #Wellness #Wellbeing ...

Are you creating emotionally charged experiences within your spa today? #ExperiencesCount #SpaService #SpaExperiences #EmotionalConnection #SpaTraining #SpaManagers #SpaTherapists #SpaBusiness #SpaIndustry #TherapistEngagement #ServiceSells #Spas #HotelSpas #DaySpas #BeautyIndustry #Wellness #Wellbeing ...

“Customers may forget what you said but they’ll never forget how you made them feel” – Unknown

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