Live Seminars

Would you like to find out how to achieve fantastic customer service? Do you know how to create an unforgettable client experience, and understand what it takes to go above and beyond your clients expectations?

Let me show you how to create a fantastic customer experience. This seminar will change the way you view your salon or spa, and give you a clearer understanding of why your service and the emotional connection you form with your clients is invaluable to your future success.


Mystery Shopper

Are you interested in finding out what your therapists and staff are doing behind closed doors?

What first impression are you sending out to your clients?

Is any current training being carried out to its full potential?

FLN spa consultancy can answers these questions and more with our unique mystery client service. Once your therapists have taken a client into your treatment rooms and closed the door, it is impossible for you to monitor your therapist performance and how they are representing your Brand.


From time to time we all need some extra help, support and advice. Running a business can be a challenging and lonely experience. The highs can be so good, but the lows can really knock you off course.  My mentoring and consultancy services were developed with all this in mind and to offer you one to one guidance, impartial advice and support in all areas of your business development.

This service is all about supporting you as a salon or spa owner and giving you the tools and resources to keep you motivated and one step ahead of the competition.